Who We Are
Robin Bridge is a Chester-based specialist in bespoke windows, doors and garage doors. We are FENSA approved and serve homeowners across Cheshire, the North West and North Wales.
Company name: Robin Bridge Ltd Company number: 15036974 VAT number: 449670554 Registered address: Unit 025D (Door 4), The Printworks, Sealand Road, Chester, CH1 4RN Telephone: 01244 848706 Email: [insert contact email] Website: robinbridge.co.uk
What Information We Collect
We collect personal information when you:
- Submit an enquiry or contact form on our website
- Use our door or window configurator tool
- Request a brochure or quotation
- Call or email us directly
- Sign up to our newsletter
The types of information we may collect include your name, email address, telephone number, home address, and details about your property or project requirements.
We also collect non-personal technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site. This is collected via cookies and analytics tools — see our Cookie Policy for full details.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiry or quotation request
- Arrange and carry out surveys and installations
- Process your order and manage your account
- Send you important updates about your project
- Send you our newsletter, where you have opted in
- Improve our website and services
We do not use your data for automated decision-making or profiling.
Our Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contractual necessity — to fulfil a quote, survey or installation you have requested
- Legitimate interests — to respond to enquiries and manage our business operations
- Consent — for newsletter sign-ups and non-essential cookies
- Legal obligation — where required by law, such as financial record-keeping
Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Third-party suppliers involved in fulfilling your order (e.g. manufacturers)
- Our website platform and hosting providers
- Email and CRM software providers
- Analytics providers (see Cookie Policy)
All third parties are required to handle your data securely and in compliance with UK GDPR.
How Long We Keep Your Data
We retain customer and enquiry data for up to 6 years in line with HMRC requirements for financial records. Newsletter subscribers’ data is retained until you unsubscribe. Website analytics data is retained as per the settings of the relevant platform.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data where no legal obligation to retain it exists
- Object to or restrict certain types of processing
- Data portability — to receive your data in a structured, machine-readable format
- Withdraw consent at any time where consent is the basis for processing
To exercise any of these rights, contact us at [insert email]. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version.
